Monitor employee status with customizable overviews – in real time. Real-Time Adherence (RTA) – Detect and Correct Problems Immediately
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In addition, automatically keep an up-to-date rolling forecast, powered by machine-learning, reducing the manual input needed for managing your workforce. Using advanced algorithms, easily identify arrival and seasonality patterns to help determine where and when to schedule resources. Gamification – Promote Agent Performance and DevelopmentĮducate and motivate employees with badges and scorecards and reward top-performers based on metrics important to your business.įorecast – Understand demand and quickly calculate needed resources With the ever-changing contact center environment quickly adjust the metrics on your homepage to stay informed at a quick glance and dig into areas that need focus all while on your homepage. Personalized Homepage Dashboards – Quick Insights at Your FingertipsĬreate customized dashboards power by Data Explorer technology with most meaningful data to you presented on your homepage experience when you login. Standard dashboards can also be created so that users all have access to the exact same information to ensure everyone is on the same page. Reports and dashboards can be created so that users all have access to information and up to date data that was previously difficult to obtain and combine. Your employees book absences autonomously via the MyTime portal/ app and receive manual or automated approvals, denials or waitlist notifications, based on predefined business rules.ĭata Explorer – Unlock the Power of Your DataĬustomize your reporting with key metrics that mean the most to your contact center. Save time and money with Vacation Planner, freeing up valuable resources and eliminating paper-based vacation and time-off approvals. Vacation Planner – Book Absences from Any Device Automatically Your employees can view, evaluate and trade available shifts via the shift trade board in their MyTime employee portal/app – in no time at all.
Supervision Employees can trade shifts – with or without team leader/administrator intervention – while maintaining staffing-level requirements. Shift Trader – Enable Employees to View and Trade Shifts with Minimal They can then request to work the relevant overtime period with approval being automatic or manual. Frontline staff are also able to see via self-service sidebars when overtime is likely available. Your employees can enter their overtime availability via the MyTime portal/app, creating a supplementary resource pool for planners when needed. Overtime Manager – Adapt Faster with Employee Insight & Influenceįinding staff at short notice to meet resourcing requirements has never been easier. Shift Bidding – Provide employees with a voice in their scheduleĬalabrio shift bidding is a solution that provides employees with the ability to have a say in their preferred schedule, while also providing the organization with a scheduling tool that is aligned with the key business priorities and KPIs. Monitoring current staffing alongside employees’ skills and schedules, Grant provides chat notifications when voluntary time off is available Grant is your own WFM concierge handling all processes related to schedule requests, so you can focus on the big picture. Grant – Your Virtual Assistant for Easier Employee Self-service Unleash the potential of your employees by removing stress & manual rigidity. Parameters set by management and automated staffing monitoring mean zero managerial intervention is required and there is no impact on customer service levels. Schedules are updated instantly once moves are made. Move Lunches or Breaks – Agent Self-Service FunctionalityĮnable your frontline employees to independently move their lunches and breaks for the day itself or coming 7 days.
Agents can add work hours on a scheduled or unscheduled day, based on predefined shift patterns and coverage. Build Your Own Schedule – Provide Your Employees with Increased Flexibility and Greater ControlĬalabrio’s new build your own schedule functionality gives your agents greater control over their schedule, while also considering your customer service demands.